Terms and Conditions

Tariff;

Our rates are for the rental period of our Annex, known as ‘Out The Back’, and is based on two people sharing (normally a minimum of 2 nights – subject to application) and allow full use of Out The Back and all the facilities provided within the annex building.  ‘Out The Back’ is part of the Shorebreak B&B business.

Rates from;

Rates are as advertised via our own Web site, and other internet based Web sites.  Bookings can be made via the Air BnB Web site, and their booking terms and conditions will apply along side these general terms and conditions.

On application we may allow direct bookings.  To confirm a booking, a “non refundable” booking deposit of £100, will be payable. ‘Shorebreak’ should not be considered booked until our acknowledgment of the deposit and/or confirmation of the booking has been received. Payment by credit card is not available. Deposits should be paid within 5 days of a booking request. For short notice bookings, (less than 1 month) payments in full will be payable prior to or on arrival.

‘Shorebreak’ maintains the right to charge an additional premium, especially during high season for short stays.

Full payment is to be received by ‘Shorebreak’ at least one calendar month prior to the commencement of the booking date, and this is to include a £100 refundable security deposit.

The refundable security deposit will be returned to our clients within 14 days of departure, and only after a satisfactory inspection of the property.  Should there be a need to withhold any amount of the refundable security deposit, for whatever reason, notice will be given in writing to explain why.  Should there be a need to make any repairs or replacements, full estimates or copies of receipts will be provided, and the amounts will be deducted from the £100 if cost exceed £100 you will be invoiced accordingly.

Cancellation Policy;

SHOREBREAK STRONGLY RECOMMENDS THAT CLIENTS TAKE OUT CANCELLATION HOLIDAY INSURANCE.

If booked via Air BnB then the Air BnB cancellation policy will apply, else;

Once the Booking Deposit has been received and confirmation has been sent to the client, in the event of any cancellation, or part cancellation, or failure to arrive by any or all of the clients, on the agreed date, for whatever reason including illness, the full booking fee / balance due must still be paid.

In all instances, notice of cancellation must be in writing and will be effective from the date of receipt by ‘Shorebreak’.  In exceptional circumstances a proportion of the booking fee / balance due may be refunded / reduced at the discretion of the Owners

‘Shorebreak’ strongly recommends that clients take out Cancellation Holiday Insurance. The purchase of holiday insurance is not obligatory.

Termination Policy;

‘Shorebreak’ reserves the right, at its discretion, to terminate, without notice, an individual’s stay, or a booking in full, where deemed necessary.  ‘Shorebreak’ also maintains the right to immediately terminate any booking if through unacceptable behaviour or as a result of any clients actions, which are likely to endanger or offend others (Please note that non compliance of our strict non smoking and no pets policy would constitute termination) In such circumstances any outstanding account must be settled, no refunds will be made.

In the case of goods, services, meals or drinks that are offered as part of a package and remain untaken, no allowance refund or alternative will be made.

Payment;

Payment of final accounts and deposits are acceptable by cash, bank transfer or by cheque accompanied by a valid cheque guarantee card. Cheques should be made payable to ‘Annie CREO’. Invoices (especially for businesses) are available on request.

‘Out The Back’ and Shorebreak B&B are not VAT registered.

Care of the Property

The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

Breakages or Damage

The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired and replaced as soon as possible, and for the next client.

The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.

Arrival / Departure;

Clients are asked to arrive between 16:00 and 18:00 or otherwise make suitable arrangements with ‘Shorebreak’.  Out The Back will not be available before 16:00 on the day of arrival.  If clients have not arrived by 10pm (22:00) and have not phoned ahead to warn of their late arrival, it will be assumed that they are not coming and it may not be possible to gain access to the Annex.

Clients are requested to vacate Out The Back by 10.00am on morning of departure. Bags can be left on the day of departure by arrangement only.

Faults & Complaints

Any faults or complaints must be reported to the owners at the time of the occurrence or as soon as reasonably possible. Any complaints received after the event will not be accepted.  In the event of any major failure of any equipment, property or utilities, this will be dealt with as speedily as possible. The owners cannot be held responsible for any inconvenience caused. All equipment and property is maintained on a regular basis.

Hot tub;

Children should only use the hot tub with parents consent and be supervised at all times and they should be aged eight or over.  Hot Tub rules as per house manual should be adhered too.

General;

Clients are requested not to entertain non residents anywhere within the Annex or grounds.

Clients are given a key to the front door so that they may come and go at their convenience for the duration of their stay, these must be returned on departure, else a fee of £100 will be levied. There is no curfew.

Pets are not permitted although Guide Dogs are welcomed on request. 

We do not have any ‘cots or facilities’ for young children.

Effective Date;

These terms and conditions supersede all others and are effective from 1st October 2014. The right is reserved to amend the contents without notice.